Frequently Asked Questions

Welcome to HuddaMedi Products FAQ. Here you’ll find quick answers to the most common questions about our products, shipping, and support.

📦 Orders & Shipping

Q: How long does shipping take?
A: Orders are processed within 1–2 business days from our fulfillment center in Richmond, TX. Delivery times depend on the service chosen at checkout:

• USPS First Class Mail → 3–5 business days

• USPS Priority Mail → 2–3 business days

• USPS Priority Express → 1–2 business days

You’ll receive a tracking number by email once your order ships.

Q: Where can I track my order?
A: Tracking information is sent automatically by email once your order ships. Didn’t receive it? Please check your spam/junk folder or contact us at info@huddamedi.com

Q: Do you ship internationally?
A: At this time, we ship only within the United States. As HuddaMedi Products grows, we plan to expand to Canada and other regions in the future.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns of unopened, unused items within 7 days of delivery. For hygiene and safety reasons, braces, posture correctors, and slings cannot be returned once opened or tried on. A 10% restocking fee applies to all approved returns.

Q: Who pays for return shipping?
A: Return shipping is the customer’s responsibility, unless the product arrived damaged or defective. Refunds are processed within 5–7 business days after inspection.

🛒 Products & Use

Q: How do I know which size to order?
A: Each product page includes a size guide. If you’re unsure, please contact us before ordering and we’ll help you find the best fit.

Q: Are HuddaMedi Products prescription-only?
A: No. Our products are non-prescription wellness supports designed to improve posture, aid recovery, and provide comfort in daily use.

Q: Are HuddaMedi Products safe to use every day?
A: Yes — our products are designed for regular wear. However, for any medical conditions or long-term use, we recommend consulting your healthcare provider for personalized guidance.

💬 Customer Support

Q: How can I contact you?
A: You can reach us by:

• 📧 Email: info@huddamedi.com

• 💬 Live Chat: via the chat bubble (bottom right of this site)

We aim to reply within 24–48 business hours.

Q: What if my order arrives damaged?
A: Please email us at info@huddamedi.com with your order number and photos of the damaged item. We’ll send a replacement or issue a refund right away.

✨ Still have questions? Reach us anytime at info@huddamedi.com or use the Chat bubble below.