Refund policy

Refund & Return Policy

At HuddaMedi Products, we prioritize product integrity and customer safety. Due to the personal-use nature of our support products, return eligibility is limited.

Return Eligibility

Unopened, unused, and factory-sealed items are eligible for return within 7 days of confirmed delivery.

To qualify:

• Items must remain in original packaging
• Items must be in resalable condition
• Seal must be intact

Returns that do not meet these conditions will not be approved.

Non-Returnable Items

Due to hygiene and safety standards, opened, worn, or tried-on support and wearable products are non-returnable.

This includes any brace, wearable support, compression product, or body-contact item once its seal has been broken.

These items cannot be restocked for safety reasons.

Refund Processing

Approved returns are processed within 5–7 business days after inspection.

Refunds are issued to the original payment method.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include clear photo evidence so we can review and resolve the issue promptly.

How to Start a Return

To request a return authorization, email: info@huddamedi.com

Include:

• Order number
• Full name
• Reason for return
• Photos (if applicable)

Returns sent without prior authorization may not be accepted.

Our Commitment

HuddaMedi products are selected to support stability, comfort, and everyday mobility.

If you have questions about sizing, fit, or product selection before placing your order, please contact us. We are committed to helping you choose the right product with confidence.